Traveler Rights

Your Rights Can Depend on the Trip

Passenger rights and remedies can depend on the country, state, itinerary, supplier, reason for a disruption, and type of travel product purchased. Supplier terms do not remove rights that applicable law says cannot be waived.

Airline Cancellations and Changes

If an airline cancels or materially changes a flight, rebooking, refund, or other options may be available depending on applicable law and airline policy. Vasilica Fly Deals can assist with eligible requests for reservations arranged through us.

Billing and Payment Disputes

If you believe a charge is incorrect or unauthorized, contact Vasilica Fly Deals so we can investigate. You may also have rights through your card issuer, bank, payment network, or applicable consumer-protection law.

Complaints

We encourage customers to contact us with booking, service, billing, or accessibility concerns so we can review the reservation and available records. Nothing on this website restricts a customer's right to contact a supplier, card issuer, regulator, or other authority where permitted by law.